Support Service for Customers
| Scolari engineering offers all its customers a wide range of services.
Our team of specialist technicians actually support companies throughout each phase of the process, from the design phase through to implementation, offering high-level 360 support. In this section you will find everything you need to know in order to:
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The website “support.scolarieng.com” is a single point of contact to open any incident/information from the customers.
Allows full traceability of requests and guarantees transparency in the workflow.
- Visit the Support Ticketing Website
🌐 https://support.scolarieng.com - Log in to Your Account
👤 Use your credentials to log in. - Create a New Support Ticket
Click on “New Issue” to start a new support request. - Provide Details
📝 Fill in the required fields with accurate information:- Subject: Briefly describe the issue.
- Description: Provide detailed information about the problem.
- Category: choose category to route to correct department.
- Attach Screenshots or Files
📸 If applicable, attach screenshots or relevant files to help our support team understand the issue better. - Choose Priority
⏱️ Select the priority level based on the urgency of the request. - Submit Your Ticket
🚀 Click on “Create” to send your support ticket. - Track Your Ticket
🕵️♂️ Monitor the status of your ticket on the website. - Check for Updates
📬 Receive email notifications and check for updates on your ticket for progress. - Contact Support for Urgencies
📞 If your issue is urgent, contact our support team directly at +3902614561.
In case of electrical/software/mechanical support, please provide serial number of machine and/or part number to ease and reduce the support time for entitled machines.
Support Phone Numbers
| Electronical Support dept | +39 02 61456.1 |
| Software Support dept | +39 02 61456.1 |
| Mechanical support dept | +39 02 61456.1 |
| Sales dept | +39 02 61456.1 |
| Accounting dept | +39 02 61456.1 |
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